General Data Protection Information

Welcome to Medicte's commitment to your privacy. In partnership with Acıbadem Health Group, we are dedicated to safeguarding your personal data while providing top-notch health tourism services. This information form outlines how we handle and protect your personal data.

1. Collection and Use of Personal Data

We collect your data through various methods, including verbally, in writing, or electronically via our call center, website, or other channels. This data enables us to provide you with health services such as public health protection, medical diagnosis, treatment, and care, as well as manage healthcare service planning and financing.

We may process a wide array of your personal data for purposes including, but not limited to:

  • Identity verification
  • Communication
  • Accounting and financial transactions
  • Insurance and financing healthcare services
  • Security purposes, including camera recordings and parking information
  • Health data crucial for your medical treatment and care
  • Employment-related information, if applicable

Your data is collected with your well-being in mind, for purposes like medical treatment, planning healthcare services, improving patient satisfaction, and ensuring the efficient operation of our services.

2. Sharing of Personal Data

We may share your data within the Acıbadem Group or with external partners like private insurance companies, public health authorities, and other relevant entities. This sharing is always conducted with the utmost respect for your privacy, strictly adhering to legal requirements, and is limited to the consent you provide.

3. Legal Basis for Data Collection

Your data is collected legally and ethically, in accordance with the Law on Protection of Personal Data, GDPR, and other relevant healthcare regulations. This ensures that we fulfill our contractual and legal obligations to you while providing high-quality health services.

4. Your Rights

Under applicable laws, you have rights regarding your personal data. These include:

  • Knowing if and how your personal data is processed
  • Accessing and requesting information about your data
  • Correcting incomplete or inaccurate data
  • Deleting or destroying your data under certain conditions
  • Objecting to negative outcomes from automated data processing

You can exercise these rights through the communication channels provided, ensuring your inquiries are addressed promptly and transparently.

5. Data Security

We commit to protecting your data with strict technical and administrative security measures in line with the highest standards. These measures are continually updated to adapt to new technological advancements and potential risks.

6. Complaints and Communications

For any complaints or communications regarding your personal data, you may reach out to us using the detailed contact methods provided. Whether it's through sending a signed physical document, via notary, or secure electronic methods, we're here to respond to your concerns and inquiries.

Your Trust, Our Responsibility

At Medicte, in collaboration with Acıbadem Health Group, we take your privacy seriously. We're dedicated to managing and protecting your personal data with care and respect. By understanding and practicing these provisions, you can trust us to handle your health and personal information responsibly.